Terms & Conditions
Our mission is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
Copyright and trademark
The design of our website, the text, the graphics, its selection and settings, are intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
In our Privacy & Cookies Policy you can find detailed information on how we use your personal data. The use of the web pages and services provided to the visitor / user by the website www.marti.gr presumes their unconditional agreement with the terms stated therein.
DECLARATION OF PERSONAL DATA PROTECTION
In order to carry out any transaction through the online store of our company and to order our products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, the shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), a contact telephone number, your e-mail address and in some cases, where payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?
Your data are processed by our company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more details, we refer you to the Privacy & Cookies Policy of this website. Credit card details are not stored in the company’s storage media during the transaction.
Our company makes use of the information you provide us by submitting the order form, to contact you regarding the delivery of the order at your place.
- for confirmation and identification of the customer in any necessary case
- for new or alternative products offered by our company
- special offers and news of our site
Your submission of your personal data implies that you consent that the data can be used by our company for the reasons stated in our Privacy & Cookies Policy.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for authenticating websites to web users and for encrypting data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during their transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
In addition, personal security is the password you give when you become a member of www.marti.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you need to keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards. All transactions you make through www. marti.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.
MARKET ITEMS – AVAILABILITY – FEATURES
The products available for sale, their characteristics, the prices and their availability are pointed out on the website www.marti.gr and accessible to everyone. The users can learn more information for each product by clicking on the picture of the product itself.
Our company guaranty to keep its clients informed about the availability of the products, but bears no responsibility about the availability of them.
Our company makes on a daily basis every possible effort to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to avoid possible mistakes, we would recommend that before the submission of your purchase, you contact us if you realize that the prices or any other feature of the product is beyond the usual and reasonable.
The prices listed in the catalogs next to each product, there is the price which includes the current VAT. In some areas of Greece for which reduced VAT rates apply and as long as you request an invoice for your purchase, the prices of the products are lower than those listed due to the reduced VAT.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.
PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the online store www.marti.gr are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11. 2011 as it entered into force on 13/06/2014.
ORDERING THROUGH THE ONLINE STORE
In order to place an order in our online store, the followings are required:
- Filling in the special form with the necessary information for concluding the sales contract.
In all the pages of the online store www.marti.gr and next to each product available for purchase, there is the button to add the product to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy. To continue your shopping, choose from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the “Go to checkout” button. In order to be able to order it is not necessary to be a member of the online store www.marti.gr, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you stated during your registration and select “LOGIN” in the membership area.
If you are not a member, press the create new account button and fill in an active e-mail account on the new member registration form. The e-mail that you will provide must exist because our communication will be done through the e-mail that you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Identification (Ability to log in, register or continue as a guest)
- Billing and shipping address
- Select shipping method
- Choice of payment method
- Confirmation and submission of the order
In case of any pending issue in your order, we will contact you at the details you have provided us.
In case that you will not receive a relevant e-mail confirming your order or our notice by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided. Our company does not bear any responsibility in case you have entered your contact details incorrectly, resulting in failure to communicate with you.
- Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.
- In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any additional charge.
- Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. However, it isour obligation to inform this text for any change or addition to the terms.
- In case of non-receipt of the ordered products (and if a long time has passed since the submission of the order), please contact our company. For your best and fastest service, we would recommend you to quote the special order code that has been sent to the e-mail address that you provided during your order.
According to Directive 2013/11/EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic settlement of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement difference.