Returns, Exchanges & Cancellations
The terms and conditions described in this policy apply to all products purchased in Greece through the online store www.marti.gr.
When you place your order through the online store www.marti.gr, you have the opportunity to cancel your order within the same day you placed the order. For any return of your products you can send us your request in writing by e-mail to firstname.lastname@example.org. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the package of the product, you should make sure to return it in perfect condition, together with all the parts and components of which it consists. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or the courier company. In case a defective product is found in the delivered products, you reserve the right to return and replace it with our shipping costs. In case they are not returned within 15 days then our company may not accept any return or replacement of product. In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.
Transportation of Returned Products
In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing. You agree to give our company as much detail as possible about the delivery address of the goods, for example floor, difficulties of access of the carrier / courier, elevator, narrow stairs, etc., in order to facilitate the collection process from the place where we will indicate. You agree that there will be adequate access to the place for the receipt of the returned goods. If the carrier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and care. . You agree to give the partner all the products you wish to return. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier. If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.
Return of Value for Returned Products
If you meet the return conditions, we will refund the amount corresponding to the value of the goods you return in the same way you made the original transaction unless you wish another way of return for which you must inform us in writing. The return of the returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the cooperating transport company / courier.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in the following cases:
- The supply of goods that are manufactured according to the specifications that you have set as a consumer or clearly personalized (Private Label Products – Private label).
- The supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements.